Last updated: 2025-11-04
1) General Support
- Email: support@pichonia.com
- Hours: Mon–Fri, 9:00–17:00 ET
- Response target: within 1 business day
2) Account & Billing
- Email: billing@pichonia.com
- Include your account email and any invoice/reference IDs.
3) Technical Issues (Web/API/Models)
- Email: tech@pichonia.com
- Provide: environment (dev/prod), endpoint/symbols, timestamp/timezone, steps to reproduce, error IDs/logs.
4) Security / Vulnerability Reports
- Email: security@pichonia.com (preferred) or info@pichonia.com
- See Responsible Disclosure for scope and safe harbor.
5) Data Requests
- Deletion/Export: Email privacy@pichonia.com with the subject “Data Request – Trading AI” and the account email.
6) Trading Emergencies (Critical Impact)
- Subject: “PRIORITY – Trading AI Outage” to tech@pichonia.com and security@pichonia.com
- Share the failing endpoint/symbols, timestamps, and recent config changes.
Pichonia LLC · 8 The Green STE B, Dover, DE 19901 · +1-202-670-7299 · info@pichonia.com