Last updated: 2025-11-03
Pichonia LLC (“Pichonia”, “we”, “us”) operates the Trading AI web/app services that provide analytics, screeners, and educational tooling.
Contact: info@pichonia.com · +1-202-670-7299 · 8 The Green STE B, Dover, DE 19901.
1. Scope
This policy covers the Trading AI platform and related services, sites, APIs, and customer support channels.
2. Who we are (Controller)
Pichonia LLC is the data controller for the personal information described here.
3. Data We Collect
- Account: name, email, password hash, subscription status.
- Usage & Telemetry: feature usage, run counts, execution time, error logs, device/browser information.
- Optional Integrations: OAuth tokens/keys for brokers or market-data providers you connect. We do not store your raw credentials. Tokens are encrypted at rest and can be revoked anytime.
- Payments: processed by third parties (e.g., Stripe). We do not store full card numbers.
- Support: messages, attachments you send us.
4. How We Use Data
- Provide core features (backtests, screeners, analytics, notifications).
- Improve quality, reliability, and safety; detect/prevent misuse.
- Account administration, billing, and customer support.
- Legal compliance and enforcing our Terms.
5. Data Sources (Third Parties)
If you choose to connect them, we may request or retrieve data from providers such as Polygon.io, Alpha Vantage, Yahoo Finance, or your broker API. The exact providers depend on your plan/integrations and may be shown in-product or release notes.
6. Legal Bases
- Contract: to deliver features you request.
- Legitimate Interests: security, fraud prevention, product improvement.
- Consent: for optional marketing or where required by law.
7. Retention & Security
- Account & Billing: retained while active and up to 7 years for tax/audit.
- Telemetry/Logs: typically 90–180 days.
- Tokens: stored encrypted; deleted on revocation or account deletion.
- Security Controls: HTTPS, access control, least-privilege administration, audit logging.
8. Sharing
- Processors: hosting, analytics/telemetry, email/SMS, and payments (e.g., Stripe).
- Legal/Safety: when required by law or to protect users and the service.
- No Sale: We do not sell your personal information.
9. Your Rights & Choices
- Request access, correction, deletion, or portability where applicable.
- Manage emails/notifications via settings or unsubscribe links.
- Revoke any broker/data connections at any time.
10. Children
Not intended for children under 13. We do not knowingly collect children’s data.
11. International Transfers
Where data moves across borders, we use appropriate safeguards (e.g., SCCs) when required.
12. Changes
We may update this policy; the “Last updated” date will reflect the latest version.
Pichonia LLC · info@pichonia.com · +1-202-670-7299.