Last updated: 2025-11-04
1) General Support
- Email: support@pichonia.com
- Hours: Mon–Fri, 9:00–17:00 ET
- Response target: within 1 business day
2) Account & Billing
- Email: billing@pichonia.com
- Include your company name, the email used for the account, and any invoice/reference IDs.
3) Technical Issues (App/API)
- Email: tech@pichonia.com
- Provide: app version, OS/device, steps to reproduce, screenshots/logs if possible.
4) Security / Vulnerability Reports
- Email: security@pichonia.com (preferred) or info@pichonia.com
- Follow our Responsible Disclosure policy.
5) Data Requests
- Deletion/Export: Email privacy@pichonia.com with the subject “Data Request – Logistics” and include the phone/email on the account.
6) Emergencies (Service Down)
- Subject: “PRIORITY – Logistics Outage” to tech@pichonia.com and security@pichonia.com
- Share timestamp, region, error messages, and any change just before impact.
Pichonia LLC · 8 The Green STE B, Dover, DE 19901 · +1-202-670-7299 · info@pichonia.com
Contact: legal@pichonia.com